Expert And Friendly Hosting Support
Our support team is famous for being fast, friendly and helpful. Our customers confirm this fact daily by giving us hundreds of five-star reviews and satisfaction rates close to 100%.
Our support team is famous for being fast, friendly and helpful. Our customers confirm this fact daily by giving us hundreds of five-star reviews and satisfaction rates close to 100%.
We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback and evaluations of their work to keep their expertise at its best.
We believe that a friendly and positive attitude, even in the hardest moments, is the best foundation for a solid long-term relationship with our clients. Our support team members work not only with their brains but with their hearts too.
Our work not only aims to resolve the issues at hand, but to also empower our clients. Our support reps write Knowledge Base articles and take the time to educate our clients how to become capable webmasters, able to resolve the site issues that may come their way.
Our support system recommends the fastest and most relevant channel for your specific request.
Phone calls and chat inquiries get quickly answered and tickets receive a first reply within 15 minutes on average.
We know what we’re doing and provide prompt help without wasting your time with back-and-forths.
We offer multiple ways for fast problem resolution and live assistance.
When you submit your inquiry to our support we analyze it. If a similar problem was already solved before, we promptly provide the ready solution you can try for a fast resolution.
Get quick help on every page of our client interfaces. We make it easy to access answers to the most common user inquiries by pinning relevant support articles under Help.
Take advantage of our extensive knowledge base with helpful articles about frequently asked questions, how-to guides, and troubleshooting instructions. That’s your fastest support channel!
Available 24/7, our live chat is really fast and efficient. Our friendly chat representatives successfully resolve 90%+ of the inquiries they get.
For issues that can be best addressed over the phone, we provide you with the option to call our experienced operators.
For troubleshooting of your most complex issues, you will be directed to contact our most advanced technicians over our ticketing system. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply. Support over our ticketing system is available 24/7.
We migrate more than 50,000 sites per year smoothly and risk-free! Our professional migration service includes the transfer of all your files and databases for as low as $30.00/site excl. VAT.
We’re honored and humbled by the great feedback we receive from our customers on a daily basis. SiteGround is rated Excellent 4.99 out of 5 based on 1792 reviews. Read more reviews here.
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