Backup creation stuck in progress
You can manually initiate a new backup creation from your Site Tools -> Security -> Backups -> Create new Backup -> Create. Once the backup is creation is started you will see a “Backup creation in progress” message on the page, indicating that your request is being processed. Depending on the total size of your website and the amount of files, databases and email messages it has, the backup creation can take from a few minutes to up to an hour.
If you are still seeing the message after an hour you should contact our Support Team to check the status of the backup creation process and assist you further.